Change & Transformation
Dream the impossible. Challenge the unknown. Achieve your greatness.
OUR ACCELERATED CHANGE APPROACH
PROGRAMS: NON-LINEAR & ECOSYSTEM-WIDE
Modern-day workplaces are more agile, digital, democratic, less traditional and faster than those of 20-30 years ago when the 'science' of business change was first applied with wide-spread success. So whilst the people principles have not changed (see below), the way they need to be applied today has shifted significantly to a different style of transformation program:
The steps are concurrent and continuous -- steps are not rigidly sequential.
The impact is driven by a business-wide army of change-makers -- core team is just the catalyst.
The program operates outside of structure -- but in conjunction with the traditional hierarchy.
The opportunities are capitalized as they arise -- results are not linear or step-by-step.
PEOPLE & PACE: *THE* CRITICAL SUCCESS FACTORS
Most of our brains are hardwired to resist change, so it is only natural that change (especially organizational change) triggers a fear response. This is why building commitment to change is typically so hard. Having a people-centric approach that is data-driven is at the heart of our innovative approach. Solve the people change challenge, and everything else naturally follows.
We ACCELERATE CHANGE by:
Leadership + Management Styles – Without the right 'style' of leadership and management for your organization and situation and the change will go nowhere fast.
Head + Heart – Emotions inspire, so we help you give purpose and meaning to change. Doing this and the results will be better and more sticky.
Select Few + Diverse Many – Any loss of control is scary for management. But pull more people on board the change initiative and you empower change at all levels.
“Have To” + “Want To” – Make 'meaning' for team members and they will act because they want to, not just because they have to.
We ADDRESS RESISTANCE proactively:
Self-Interest – Threats to job security, status, and financial position are totally understandable and need to be managed up-front in a positive and authentic manner.
Misunderstanding – Perception may be widespread that there is no compelling reason for the change, either by misinformation or unawareness of their real position and threats.
Misalignment – Resistance here is based on a disagreement about the strategy, process or proposed end-solution.
Inertia – Many people need security, predictability and stability at a fundamental personality level, and so have an in-built low tolerance to change.
Technology innovation, changing markets, new competitive strategies, tightening regulations are just some of the major forces impacting businesses today:
Grab hearts & minds with a sense of urgency
Exploring disruptions from within and beyond your ecosystem, we do not sugar-coat the risks of your current situation, or underplay the potential opportunities ahead of you. Only with this landscape will you have a true sense for how urgent any change is.
Communicable, Desirable, Flexible, Feasible, Simple
Imagining, framing and deciding a future strategy that is robust, realistic and organizationally ready is a critical decision point for any significant change program. We bring experience and perspective to help support you through this complexity.
Creating a beautiful change plan is relatively easy compared to making it happen. We can help you quickly catalyze real change in your business:
1) TEAM BUILDING
Cross-discipline coalition that "wants" to change
Tenacious plans will simply not happen unless you have a critical mass of competent and empowered change-makers to champion and implement them. Building this high-performing team is central to any business transformation program having the desired impact.
Enable by empowerment and removing barriers
You can say all that you want but until and unless you are willing to take the dive and prove the worth of your words, nobody is going to believe you are capable of true transformation. We help you mobilize, launch and lock-in quick wins.
Quick wins and an empowered program team help you get started, but plans require evolution and extra resources if they are to have real impact:
1) SCALE FAST
Double-down on quick wins and momentum
Initiating broader scale change, we prepare leaders, support implementation and organizational change execution to help keep you on track to achieve real measurable change that has a meaningful impact on your business' results and capabilities.
Learn, celebrate and move-on from "positive" failures
Incorporating lessons from design prototypes, pilots and beta launches, should modify your expectations, operating model and overall transformation roadmap. We help you manage this iterative process to refine your change program.
Your large change program is a hive of activity, however, the value is really only generated when it becomes biz-as-usual and economic-at-scale:
Out with the old, to lock-in the new (procedures)
Doing something once is a neat trick, doing it by applying a systemic, repeatable approach that is ideally flexible, automated and has a low failure probability is the capability that needs to follow-up quickly to make impact truly stick.
Results delivery tied to team-wide incentives
In business life you get what you measure, and so any successful transformation program needs to be accompanied by a modern suite of metrics that are actively used by management to course correct and ultimately lock-in the value of change.